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Business

Publix ties Trader Joe’s for customer satisfaction amongst grocers

| Staff Reporters
A Florida icon is sitting atop recent national rankings.

Publix, a 95-year-old grocery chain based in Lakeland, Florida, has tied Trader Joe’s for the top spot in customer satisfaction within the grocery sector. According to the American Customer Satisfaction Index (ACSI), Publix and Trader Joe’s share a score of 84 out of 100, which is five spots above the national average (79) for the overall grocery sector.

 

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