Ombudsmen play a critical role in ensuring quality of care and life for residents of long-term care facilities.
Once acting more like regulators and inspectors, North Regional Ombudsman Manager Michael Phillips said ombudsmen have shifted to putting more of the focus on the residents.
“We’ve become more resident centered and directed. And by that, I mean we are going into the facility more as an advocate,” Phillips said. “We take our cues from the resident. If the resident has a problem, we have a problem.”
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