Ombudsman plays key role in lives of long-term care residents

Ombudsmen play a critical role in ensuring quality of care and life for residents of long-term care facilities.

Once acting more like regulators and inspectors, North Regional Ombudsman Manager Michael Phillips said ombudsmen have shifted to putting more of the focus on the residents.

“We’ve become more resident centered and directed. And by that, I mean we are going into the facility more as an advocate,” Phillips said. “We take our cues from the resident. If the resident has a problem, we have a problem.”

Read the full article in the Sept. 14 issue of Navarre Press. Subscribe online at for as little as $38 per year.

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