The country’s four largest wireless companies – Verizon Wireless, AT&T, T-Mobile and Sprint Corporation – have agreed to refund customers $267.5 million following an investigation into unauthorized charges.
The Federal Communications Commission and the Consumer Financial Protection Bureau led the investigation.
According to the FCC website, cramming most often occurs when telephone companies allow other providers of goods or services to place charges on their customers’ telephone bills, enabling a telephone number to be used like a credit or debit card account number for vendors. Crammers may attempt to place a charge on a consumer’s phone bill having nothing other than an active telephone number, which can be obtained from a telephone directory.
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