The oldest locally owned flooring and carpet care business in the area isn’t too far down the road from Navarre.
Located in Pensacola, Duggins Services is in its 30th year of business and that business started with the vision of Tim Duggins, who opened his business in 1988.
“With deep roots in Pensacola, Tim had a vision of bringing Pensacola more than a five-star carpet cleaning company, said his daughter and company CEO Jessolyn Duggins.
Tim heard the frustrations of people who were forced to hire multiple companies to clean up the mess from a flooded home. Duggins changed the game locally with its versatility as a business and has the capability of handling dry-outs, painting and flooring replacement.
“He had an idea of being a one-stop shop and became the first company in Pensacola to offer painting services, flooring sales and installation, and water and fire restoration services all in one company,” Jessolyn said.
Duggins has survived the test of time, with similar businesses at the time no longer around.
In addition to the store located on W Street in Pensacola, there is a flooring liquidators store on Pensacola Boulevard.
The two have thrived over the last three decades thanks to a strong customer base that speaks to Duggins’ reputation.
“All of our customers are repeat customers. We keep a pretty consistent customer base,” Jessolyn said.
Duggins opened 30 years ago as Duggins Carpet Care, Inc. and eventually became Duggins Services. Dan Thornton was added as a business partner shortly after that. Thornton brings a wealth of experience to the table as a premiere rug designer.
Thornton is not only an expert in rug design and creation, but he is an expert in fine fiber rug cleaning repair as well. He now creates custom seagrass, sisal and natural fiber rugs.
Duggins offers a wide variety of services, including everything from stain and odor removal in carpet, as well as carpet repair and stretching to interior and exterior painting, drywall finishing and texture and even certified lead paint testing.
And if a customer feels the need to seek out another business for an estimate, Jessolyn said they have no problem with that.
“Generally, when a customer says he or she is going to get a better estimate somewhere else, we say ‘okay, and they always come back,” Jessolyn said.
Duggins has a strong presence in the community, sponsoring the Pensacola Blue Wahoos and the first season of University of West Florida football in 2016. Duggins even sponsors a car show in Cantonment every year and often trades services to help not-for-profits in the area.
A true one-stop shop for home services, Duggins has raised its profile through word of mouth and multiple five-star reviews on Google. Its dedication to customer service sets them apart from others.
“If you have an issue with something from a bigger store, you have to call their customer service line. We can fix things quickly and you can even talk to the owner if you need to. There aren’t a lot of places that give you that option. We give a personal touch to our customer service.”
3101 North W Street
Pensacola, FL. 32505
Duggins Flooring Liquidators
8449 Pensacola Blvd
Pensacola, FL 32534