Most grocery stores, customers have no clue who the store manager is, and odds are aside from the occasional wall poster introducing them, they will leave without having ever seen their face.
And in a corporate big box store like Publix it is even rarer, but none of that mattered to Publix Store Manager Tomell Johnson.
To Johnson, the Publix at Shoppes of Navarre should be a welcoming place for all visitors, a place where people know your name and greet you at the door.
“What I was trying to do is create a service-minded environment where people felt like they are a guest in your home,” he said. “If everybody does that to everybody we will be golden. It’s nothing more than common courtesy. It’s just what you would do if someone came to your house.”
Johnson finished his last day of work Friday, Aug. 12, ending a 24 year career with the company to quite a few tears and many well wishes.
Assistant Manager Chad Betts presented Johnson with balloons, a cake and a large farewell card made out of a foam tri-fold presentation board. Dozens of employees had scrawled lengthy well wishes and farewells to the leaving manager.
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