Citizens releases internal complaint review audit

Citizens Property Insurance Corp. made changes to its complaint intake process after a review of 474 cases that were investigated from 2008-2012.

“Where we found weaknesses, we are making necessary improvements to strengthen our complaints and disciplinary procedures,” said Joe Martins, Citizens’ chief of internal audit in a news release.

Citizens came under increased scrutiny after it fired four employees from the disbanded Office of Corporate Integrity last year. 

For the complete store, see the March 7 issue of Navarre Press or subscribe online.